Privacy Policy

Last updated: June 4, 2026

1. Introduction

ChatAIWorks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company details
  • Payment Information: Billing address, payment method details (processed securely by our payment processors)
  • Content Data: Chat conversations, uploaded documents, website content, FAQs, and other materials you provide to train your chatbot
  • Support Communications: Messages, feedback, and correspondence with our support team

2.2 Information We Collect Automatically

  • Usage Data: How you interact with our Service, features used, time spent, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Server logs, error reports, performance metrics
  • Cookies and Tracking: See our Cookie Policy for detailed information

3. How We Use Your Information

  • Service Provision: Operate, maintain, and improve our AI chatbot platform
  • AI Training: Train and customize your chatbot using your provided content
  • Customer Support: Provide technical support and respond to inquiries
  • Analytics: Analyze usage patterns to improve our Service
  • Communication: Send service updates, security alerts, and marketing communications (with consent)
  • Legal Compliance: Comply with applicable laws and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our Service
  • AI Partners: Trusted AI service providers (like OpenAI) for chatbot functionality
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organizational security measures including:

  • Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based access with multi-factor authentication
  • Regular Audits: Security assessments and vulnerability testing
  • Data Minimization: Collect only necessary information

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent

7. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: privacy@chataiworks.com
Address: ChatAIWorks, San Francisco, CA